This agreement ("Agreement") is between you and MySubWallet Ltd. ("MySubWallet", "we", "us", or "our"), and governs your access to and use of our platform, which includes our website, mobile app, APIs, and related services ("Services"). By creating a MySubWallet account, accessing our Services, or otherwise engaging with us, you confirm that you are at least 18 years old and legally eligible to enter into this Agreement. You agree to receive communications related to your MySubWallet account electronically. You accept all applicable policies and conditions in full, including our Privacy Policy and Cookies Policy. If you object to any of these terms, you must not use our Services.
Purpose and Scope
This Agreement defines your rights and obligations when using MySubWallet. It also outlines certain risks, and by accessing our Services, you accept these risks. MySubWallet allows users to: Hold balances in Naira and supported currencies, Send and receive funds, Create and manage virtual accounts, Pay bills and subscribe for services, Create and use virtual cards, Transfer or withdraw funds, And other services as may be introduced. We reserve the right to accept or reject any transaction or user account request.
Registration and Account Information
To use our Services, you must register by providing accurate and complete information. You agree to update your account information within 14 days of any change. MySubWallet may verify your identity using third-party providers. If we cannot verify your identity, we may suspend or restrict your account.
Security
You are solely responsible for safeguarding your login credentials. Do not share your password or OTP with anyone. Enable 2FA and notify us immediately if your account is compromised or if you notice unauthorized transactions.
Eligibility
You must be at least 18 years old to use MySubWallet. We do not knowingly provide services to users under 18.
Software License
We grant you a limited, non-exclusive, non-transferable license to use our app, APIs, and tools in line with provided documentation. You must not reverse engineer, modify, or redistribute any software without our permission.
Fees and Charges
You agree to pay all applicable fees as displayed on our website or app. We reserve the right to change fees with prior notice. Fees may be deducted before payouts or fund transfers.
Virtual Cards
Virtual card usage is subject to account balance and compliance checks. Repeated failed transactions due to insufficient funds may result in temporary or permanent suspension of the card. A replacement card fee may apply for any newly issued card after deletion or termination.
Transactions and Deposits
You may deposit into your MySubWallet account via bank transfer or other supported methods. Deposits are only credited once we or our partners receive the funds. MySubWallet is not a bank. We use third-party banks to provide account services and safeguard customer funds. Funds in your MySubWallet account are held in pooled accounts and are not FDIC-insured but are safeguarded in line with regulatory requirements. You are responsible for ensuring accurate transaction instructions. Once submitted, a transaction cannot be reversed except as required by law.
Intellectual Property
Unless otherwise stated, MySubWallet and/or its licensors own the intellectual property rights to all materials on the platform, subject to the license provided herein. All text, formatting (including but not limited to arrangement of materials on the website and app, graphics, animations, tools, audio, video, logos, trade names, and other content) are protected by the intellectual property rights of MySubWallet and its affiliates, licensors, and licensees (collectively, the "Content"). You are not granted any rights, license, title, or interest in any intellectual property belonging to us. This Content may not be copied, reverse-engineered, decompiled, disassembled, modified, or reposted on any other platform without prior written consent. Nothing on the MySubWallet platform shall be interpreted as granting a license or right to use any trademarks displayed without express written permission from us or any third party that owns them. You agree to take any action, including executing legal documents, necessary to affirm our rights.
Confidential Information
During your use of MySubWallet, you may have access to confidential and proprietary information including, but not limited to, business strategies, user data, services, and internal systems ("Confidential Information"). Such information must be treated as confidential and must not be disclosed to third parties without express consent. Confidential Information does not include information that:
(i) is already public at the time of disclosure;
(ii) becomes public through no breach of obligation;
(iii) is lawfully known before disclosure; or
(iv) is independently developed. You agree not to disclose or use Confidential Information for any purpose other than as required for your use of the MySubWallet services and must protect it with at least the same degree of care as your own confidential information.
Disclaimers
MySubWallet will strive to provide continuous access to its services but makes no guarantee of uninterrupted or error-free service. All services and content are provided "as is" without warranties of any kind. We do not warrant that: Our services will meet your requirements, Access will be timely or secure, Any bugs or errors will be corrected. No advice or information obtained from MySubWallet or its affiliates shall create any warranty not explicitly stated in these Terms. We reserve the right to suspend or withdraw parts of the service at any time without notice. You are solely responsible for making arrangements to access our services.
Limitation Of Liability
You use MySubWallet at your own risk. To the fullest extent permitted by law, MySubWallet shall not be liable for any direct, indirect, incidental, punitive, consequential, or special damages, including but not limited to loss of profits, goodwill, data, or business interruption, arising out of or related to your use or inability to use our services. Some jurisdictions do not allow certain disclaimers or limitations, so parts of this clause may not apply to you.
Know Your Customer (Kyc)
If you are a business user, you are solely responsible for verifying the identities of your own customers and ensuring compliance with KYC regulations. You must retain records of transactions and service delivery, and where disputes arise, be prepared to provide this evidence to MySubWallet for resolution purposes.Some jurisdictions do not allow certain disclaimers or limitations, so parts of this clause may not apply to you.
Indemnity
You agree to indemnify and hold harmless MySubWallet, its staff, and affiliates against all liabilities, losses, damages, and expenses (including legal fees) resulting from: Your breach of any part of these Terms: Any claim of IP or proprietary right violation, any misuse of the MySubWallet service, any fraudulent or unauthorized activity associated with your account You also release MySubWallet from any claims or disputes with third parties arising through your use of our services.
Termination
You may terminate this Agreement at any time by closing your MySubWallet account. We reserve the right to suspend or terminate your account at our sole discretion if: You breach these Terms Required by law or by a financial partner, Suspicious or fraudulent activity is detected, your account presents a security risk. Upon closure, any remaining balance may be withdrawn unless under investigation. We may retain certain data for regulatory and security reasons. If your account is compromised or misused, we may also suspend access without prior notice.
How To Close Your Mysubwallet Account
You can request to close your account by:
Logging in to the app
Navigating to Account Settings
Selecting “Delete Account”
Confirming your identity and reason
Completing the closure process
Pending transactions must be completed before closure. You are responsible for withdrawing any remaining funds. MySubWallet will not be liable for unused balances not withdrawn prior to closure. Do not close your account to avoid investigation. If we suspect fraud or misconduct, your account and funds may be held until the matter is resolved.
Dispute Resolution
Based on the information provided so far, there is no explicit detail about MySubWallet's dispute resolution process. To understand this, you would need to refer to their official Terms of Service or User Agreement on their website. Typically, such sections outline the initial steps for addressing concerns, potential escalation processes, and whether they involve mediation or other forms of dispute resolution.
Errors
The information available does not specify how MySubWallet defines or handles errors related to their services (recharge, data purchase, bill payment, vouchers, airtime-to-cash). Details about what constitutes an error, the user's responsibility in reporting errors, and MySubWallet's procedures for investigation and resolution would be found in their official Terms of Service or User Agreement.
Severability
There is no information provided yet regarding a severability clause for Mysubwallet. This clause, typically found in legal agreements, ensures that if one part of the agreement is deemed invalid, the remaining parts still hold. To know if MySubWallet has such a clause, their Terms of Service or User Agreement should be consulted.
Assignment
The ability of MySubWallet or its users to assign their rights and obligations under the service agreement is not mentioned in the information provided. This is usually addressed in the Terms of Service, outlining whether MySubWallet can transfer its obligations and any restrictions on users doing the same.
Reversal and Checkbacks
The scenario of reversals or chargebacks related to transactions on MySubWallet is not covered in the current information. A Terms of Service would typically explain under what circumstances transactions might be reversed, the user's liability in such cases, and any fees associated with chargebacks.
Updates, Modifications & Adjustment
How MySubWallet handles updates, modifications, or adjustments to its terms of service or the platform itself is not detailed in the provided information. Most online services include a clause in their Terms of Service outlining their right to make changes and how users will be notified.
Data Protection
While the initial description mentions MySubWallet as a technology platform, specific details about their data protection practices and compliance with relevant data protection laws are not provided. A Privacy Policy, usually linked on their website, would detail what personal information they collect, how they use it, and their measures to protect it.
Third Party Materials
While the initial description mentions MySubWallet as a technology platform, specific details about their data protection practices and compliance with relevant data protection laws are not provided. A Privacy Policy, usually linked on their website, would detail what personal information they collect, how they use it, and their measures to protect it.
Governing Law
The jurisdiction whose laws govern the relationship between MySubWallet and its users is not specified in the information provided. This is a standard clause in Terms of Service agreements.
Contact
If you have any questions, concerns, or feedback regarding this Terms of Service, please contact us:
Email: [email protected]
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